FAQs

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Frequently asked questions

Where do you Ship?

We are based in the United Kingdom and currently ship only in the United Kingdom. For international shipping please contact us.  Samples of all wallpapers are available to purchase worldwide.

For all international customers: It is the responsibility of the purchaser to pay any taxes relevant to the country where they are purchasing from.

All international wallpaper orders will be sent by our trusted couriers with prior agreement with the buyer.

Please note, international samples may be subject to import duties and/or taxes. If you have any queries regarding samples, please email us.

What are the UK shipping options?

Orders for all wallpaper, poster and samples can be purchased within the UK. The samples and posters are posted by Royal Mail within the UK and should arrive within 5-10 working days.

The wallpaper rolls are custom printed and delivered by DHL and take 15-20 business days to arrive.

What is your return policy?

Please see the return policy in the section above.

What size are your samples?

To give you a good feel of the product and design our samples are a generously sized A3 format. A You can order a sample of wallpaper by clicking ‘sample’ & adding to your basket.

How many rolls do I need?

We always recommend consulting your decorator when calculating the number of rolls required. Please consult our instruction guide for sizes all our wallpaper murals can be trimmed from all four sides to adjust to your wall, without compromising the design.

Can I use the wallpaper in the bathroom?

As long as the room is well-ventilated and the walls are in good condition, our non-woven wallpapers can be used in bathrooms. However, they should not be placed in areas where they are likely to come into direct contact with water or extreme humidity. If you prefer our wallpaper in bathrooms, please contact us for a quote for vinyl custom made options.

What are the Care Instruction?

More detailed information in Technical Information page

Our non-woven wallpapers are sponge wipeable, with a soft damp cloth and no agent or detergent. We do not recommend attempting to wipe our silk, grasscloth or flock wallpapers.

Can I use the wallpaper on newly plastered walls?

It is always best to allow a newly plastered wall to fully dry out for two or three weeks before hanging wallpaper. If you need to decorate before the plaster has fully dried the walls must be ‘sized’ (sealed) before hanging. Use a normal decorator’s size or diluted good quality paste and then follow the hanging instructions. When hanging textured wallcoverings please be aware that they do not allow the wall to breathe, and any moisture present in the walls will be trapped there and could create mould. The recommended paste (which includes a fungicide) will help to prevent this. Please check the hanging instructions for further information.

Behind the design...

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